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Our Commitment to Exemplary Care

At Roicare we are deeply committed to providing high-quality care and support. Our dedicated team is experienced in catering to the unique needs of individuals with autism, ensuring their well-being and development. 
 
We are constantly striving to redefine the standards of quality care and support. We are relentless in our pursuit of innovation and excellence, seeking new ways to empower the individuals we serve to lead lives that are truly exceptional - lives filled with fulfillment, purpose, and happiness.

Our Quality Framework: Building on the Pillars of Excellence

To ensure unparalleled quality in our services, we have built our framework upon three foundational pillars of excellence:
Safeguarding
Mastery:

Exceeding regulations through audits, reviews, and proactive risk management for a secure environment.
Trailblazing
Effectiveness:
 
 Evidence-based practices tailored to individual needs, driving transformative outcomes.
Immersive
Experience:

Putting individuals first, measuring quality for holistic well-being and understanding.
Empowered Partnerships:

Collaborative approach, empowering individuals, families, and professionals for exceptional care.

Our Methods for Measuring Quality


At Roicare, we redefine the parameters of quality assessment, transcending traditional benchmarks and embracing groundbreaking approaches:
Quality Audits:

Our internal quality audits are a harmonious symphony of scrutiny and refinement. These quarterly reviews meticulously assess our services for compliance and quality, identifying areas for enhancement and growth.

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Visionary Internal Assessors: 

Our esteemed team of quality checkers is handpicked from the individuals we support. They are trained to play an integral role in auditing our services, bringing a fresh perspective and invaluable contributions to our continuous improvement efforts.

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External Quality Reviews:

We engage in external quality reviews conducted by independent assessors who evaluate our services against industry standards and best practices. These reviews provide an objective assessment of our quality of care and offer valuable recommendations for improvement.

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Collaborative Learning Communities: 

We foster collaborative learning communities where our staff, professionals, and experts in the field come together to share knowledge, best practices, and innovative ideas. Through these communities, we continuously enhance our understanding and application of quality care principles.

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Clinical supervision: 

 Clinical supervision: We provide robust support and clinical supervision to our staff, enabling them to develop their skills and learn from feedback, audits, and assessments. This commitment to continuous learning and improvement allows us to maintain and enhance our standards of care.

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Monthly clinical audits:  

We conduct regular audits of medication administration records and clinical documentation in the home setting. These audits measure person-centred outcomes against best practice measures and help us identify areas for improvement.

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Quality Monitoring Reports:
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Quarterly and bi-annual reports are prepared and shared with commissioning bodies, social workers, and community children's nursing teams. These reports provide a comprehensive overview of commissioned hours of care, barriers and achievements, training provided, and feedback from families. They serve as valuable insights for monitoring and improving the quality of care.

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Internal Clinical Governance Meetings:

We hold regular internal clinical governance meetings to review and update policies and procedures using the quality reflective cycle. This ensures that the personalized care we deliver is effective and safe, and enables us to implement service improvement measures as needed.

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Client Satisfaction Surveys:
 
We regularly seek feedback from the individuals we support and their families through client satisfaction surveys. This direct feedback helps us understand their needs, preferences, and satisfaction levels, enabling us to make targeted improvements and provide even better care experiences.

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Continuous Professional Development: 

We prioritize the ongoing professional development of our staff through training, workshops, and conferences. By equipping them with the latest knowledge and skills, we ensure that our care is delivered in line with current best practices.

Key Areas for Improving Clients' Quality of Life

  • Needs-Based Approach: We define support based on each individual's unique needs, recognizing that no two clients are the same. Our case management process involves thorough assessments to identify specific requirements and develop tailored care plans.
     
  • Goal-Oriented: We work collaboratively with clients to establish meaningful goals that align with their aspirations and desired outcomes. By focusing on these goals, we aim to enhance their overall quality of life and foster a sense of purpose and achievement.
     
  • Community Integration: Our case management approach emphasizes community integration as a crucial aspect of improving clients' quality of life. We support individuals in accessing community resources, participating in social activities, and establishing meaningful connections outside of their care setting.
     
  • Family and Support Network Involvement: We recognize the vital role of family and support networks in the rehabilitation process. We actively involve and engage family members in the case management process, seeking their input and collaboration to ensure a holistic and comprehensive support system.
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How We Work Closely with You, Clients, and Families:
 
  • Collaborative Partnership: We value the expertise and insights of external professionals, clients, and their families. Through collaborative partnerships, we work closely with all stakeholders to develop and implement effective care plans that address clients' unique needs and goals.
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  • Regular Communication: We understand the importance of ongoing communication to ensure seamless coordination and shared decision-making. We maintain open lines of communication with you, clients, and their families, providing regular updates, progress reports, and opportunities for feedback.
 
  • Transparent Reporting: Our reporting mechanisms are designed to provide comprehensive and transparent information regarding clients' progress, milestones, and challenges. These reports facilitate effective collaboration and allow for informed decision-making in the case management process.
 
  • Continuous Evaluation and Adjustments: We recognize that client needs may evolve over time. As part of our commitment to quality care, we regularly evaluate the effectiveness of our interventions and make necessary adjustments to ensure clients' evolving needs are met.
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  • Holistic Support: We take a holistic approach to case management, addressing not only the clients' physical health but also their social, emotional, and mental well-being. We work closely with you, clients, and their families to provide comprehensive support that considers all aspects of their lives.

By focusing on these key areas and maintaining close collaboration with you, clients, and their families, we strive to provide exceptional case management services that result in improved quality of life and meaningful outcomes for all individuals involved.

More items on our Quality of Care

Teacher and Student

SAFEGUARDING

The safeguarding of our service users is our utmost priority. We have implemented robust processes and protocols to ensure a safe and secure environment for autistic children under our care

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COVID - 19

​At Roicare, the health and safety of our practitioners, service users, and visitors is of utmost importance. Learn more about how we keep our houses Safe from COVID-19

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